SHIPPING POLICY

Order Processing

All orders are processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

We currently only ship within New Zealand. Standard delivery is 1-3 business days which may vary depending on factors such as weather conditions, carrier delays and rural addresses.

No Returns or Refunds

Due to the nature of our products, for hygiene reasons, we do not offer returns or refunds on shipped orders. Please make sure to carefully review your order before submitting it. If you have any questions about our shipping policy, please contact us before placing your order.

Damages

In the event that your order is damaged during shipping, please contact us immediately. We will work with the shipping carrier to file a claim and arrange for a replacement or refund.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for packages that are delivered to an incorrect or incomplete address.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after they have been delivered to the shipping address provided.

Changes to Shipping Policy

We reserve the right to change our shipping policy at any time without prior notice. Please check our website for the most up-to-date information.

Contact Us

If you have any questions about our shipping policy, please contact us at info@nikkiraebeauty.com